Client
Satisfaction Survey As part of our quality assurance and best value
monitoring we send client satisfaction surveys to all clients who
receive help with Home Maintenance, Disabled Adaptations Prevention
of Falls Service and 50% of clients who receive our Handyperson and
Minor Adaptations Services.These surveys can be returned in a prepaid
envelope to the Director. 98% of the replies received state that they
are very satisfied with our services.The Director dealt with the replies
that expressed some kind of dissatisfaction.
Some
comments from the replies:
"Your staff speak to us as equals and not down to us because
of age as so often happens these days."
"Wonderful job done."
"I was surprised when a lady carpenter came to do the work
but she did a brilliant job (and swept up afterwards)."
"Thank you once again for your excellent service."
"I would just like to say thank you to everyone that helped me.You
have all been very kind."
"Make your services better known."
"Excellent and helpful service."
"There was some delays in getting the wok started, but it was
worth it in the end."
" I couldn't afford to stay in my house if Care & Repair
hadn't had so many jobs done for me."
"A big thank you for the effort and time you put in making my
home safe so I could stay at home. A big job, but well planned and
carried out."
